This Refund & Return Policy explains how Netlink LLC handles refunds, returns, reprints and order issues for products purchased through our website at netlinnk.com.

Our products are custom printed to your specifications, which means that standard retail return policies generally don't apply. However, we stand behind our work — if something goes wrong on our end, we'll make it right.

We want every order to leave our studio in the quality you expect. If we miss the mark, we take it seriously.

All of our products are custom printed to your specifications. This has an important implication: unlike mass-produced retail items, custom products cannot be restocked or resold.

Because of this:

• We do not accept returns for change of mind.
• We do not offer exchanges for different sizes or designs once production has begun.
• Approved artwork cannot be changed after production starts.
• Refunds and reprints are issued only when an issue is caused by us.

This approach protects the integrity of our printing process and keeps our pricing fair.

To be eligible for a refund or reprint, your order must meet the following conditions:

• The issue was reported within the timeframe outlined in section 07.
• The issue is caused by a printing error, shipping damage or an error on our part.
• Photo evidence or a clear description of the issue is provided.
• The artwork used matches the version you approved before production.
• The order was placed directly through our website or an authorized channel.

We take full responsibility for issues caused by our production or delivery process.

Certain situations fall outside our refund and reprint policy. These are typically caused by factors outside our control.

To report an issue, contact us with the following information:

You can reach us by phone or through our contact page. We'll respond as quickly as possible.

Once we receive your report, we follow a simple review process:

Most reviews are completed within 2–3 business days. Complex cases involving bulk orders may take slightly longer.

Depending on your situation, we may offer one of the following resolutions:

When a reprint is the best resolution, we produce your order again using the same approved artwork and specifications.

• Reprints are produced at no additional cost to you.
• Reprints are shipped using the same shipping method as your original order.
• We may ask you to return the defective item depending on the product type.
• If a return is required, we will cover the shipping cost.

If only part of your order was affected — for example, one item in a multi-item order was misprinted — we may issue a partial refund rather than a full one.

Partial refunds are calculated based on the value of the affected items, including applicable taxes and shipping for those items.

If your order arrives damaged, keep the packaging and take clear photos of the item as you received it. This helps us file a claim with the shipping carrier.

• Report damage within 7 days of delivery.
• Provide photos of both the item and the packaging.
• Keep the damaged item until we confirm the resolution.
• We will reprint or refund the affected items.

If you received a product you did not order — or the wrong size, color or design — we will correct it at no cost to you.

Please report the issue within 7 days of delivery with photos of the item you received. We may ask you to return the incorrect item, and we will cover return shipping.

Printing defects include misprints, smudged prints, ink issues, missing print elements and any result that does not match the approved artwork due to our production process.

For confirmed printing defects, we will reprint your order at no cost or issue a refund if a reprint isn't possible.

Printed colors can differ slightly from what you see on your screen. This is normal in custom printing and is not considered a defect.

If your print is significantly off from the approved artwork due to our process, please contact us — we'll review it fairly.

Sizes are selected by the customer at checkout and printed exactly as ordered. We recommend reviewing our size guides carefully before placing an order.

If you received a size that differs from what you ordered, that is a fulfilment error and we will correct it. If you selected the wrong size, we unfortunately cannot accept a return — but contact us and we'll see what we can do.

You may request cancellation of your order before production begins. Once production has started or your order has shipped, cancellation may no longer be possible.

• Cancellation requests must be made before production begins.
• Orders already in production cannot be cancelled.
• If your order hasn't started yet, we will cancel it and refund your payment.
• Refunds for cancellations are processed within 5–10 business days.

Bulk and business orders are subject to the same principles as individual orders, but with a few additional considerations:

• Bulk orders are printed in large quantities and reviewed as a group.
• Minor variations between individual units within the same order are normal.
• If a significant portion of a bulk order has issues caused by us, we will reprint or refund the affected portion.
• Bulk order issues should be reported within 7 days of delivery.

For large orders, contact us as soon as possible if you notice a problem — the earlier we know, the faster we can help.

Certain items and costs are non-refundable regardless of the situation.

Once a resolution has been agreed, we aim to process it as quickly as possible.

These are estimates and may vary based on order volume, product type and your payment provider.

Refunds are issued back to the original payment method used for the order. This ensures the refund reaches the correct account and helps prevent fraud.

• Refunds go to the original payment method.
• You'll receive confirmation once the refund has been issued.
• Timing depends on your bank or payment provider.
• In some cases, we may offer store credit as an alternative.

If you believe there is an issue with your order, please contact us first before initiating a chargeback with your bank or payment provider.

Chargebacks are intended for unauthorized or fraudulent charges. For order issues, our team can typically resolve things much faster than a bank dispute.

If a chargeback is filed without first contacting us, we reserve the right to respond with the relevant order, artwork and communication records.

For international orders, additional considerations may apply:

• Customs duties and import taxes are the responsibility of the customer.
• Delivery times may be longer due to customs processing.
• Issues should still be reported within the timeframes in section 07.
• Return shipping for international orders may take longer to arrange.

We may update this Refund & Return Policy from time to time to reflect changes in our practices or legal requirements.

When we make changes, we will update the "Last Updated" date at the top of this page. The policy in effect at the time of your order applies to that order.

If you have any questions about this Refund & Return Policy or need to report an issue with your order, please reach out by phone or through our contact page.