This Shipping & Fulfillment Policy explains how Netlink LLC produces, packs, and ships custom printed orders placed through our website at netlinnk.com.

Because every product we offer is custom printed to your specifications, our fulfillment process works differently from standard retail. Each order goes through production before it ships, and the total delivery time you experience is the combination of production time and shipping transit time.

Every order follows a clear fulfillment process from the moment you place it to the moment it arrives at your door.

All products are made to order. Production begins after your order is placed and confirmed, and after any required artwork approval.

Production times are estimates and may vary based on product type, order volume and current demand. If your order requires additional time, we will notify you.

Orders are processed during business hours, Monday through Friday, excluding weekends and public holidays.

• Orders placed during business hours are processed the same or next business day.
• Orders placed on weekends or holidays are processed on the next business day.
• Production begins only after payment is confirmed.
• If a proof is required, production begins after you approve the proof.
• Delays in proof approval push the ship date out by the same number of days.

We offer several shipping methods depending on your location and how quickly you need your order. The exact options available to you are displayed at checkout.

The delivery estimates below show typical transit times after your order has been produced and dispatched. These are estimates, not guarantees.

Total delivery time = production time + shipping transit time. If you have a hard deadline, contact us before ordering and we'll help you choose the right method.

Shipping costs are calculated at checkout based on your order details and delivery location.

• Package weight — the physical weight of your order.
• Package dimensions — the size of the box or envelope.
• Destination — the distance from our fulfillment center to your address.
• Shipping method — economy, standard, express or overnight.
• Carrier surcharges — current market rates and fuel surcharges.

Any applicable handling or packaging costs are included in the rate displayed at checkout. We do not add hidden fees.

We offer free standard shipping on qualifying domestic orders. This is applied automatically at checkout for eligible orders.

Free shipping offers may change or be discontinued at any time. The current offer is always shown at checkout.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.

• Tracking information is sent to the email address provided at checkout.
• Tracking updates may take up to 24 hours to become active after the carrier accepts the shipment.
• You can track your package using the carrier's official website.
• If you do not receive tracking details, check your spam folder or contact us.

Some orders may ship in multiple packages or from different production facilities. This can happen when an order contains multiple product types or when part of an order is ready before the rest.

• You will receive separate tracking information for each shipment.
• Each package may arrive on a different day.
• You are only charged once for shipping even if your order ships in multiple packages.

We ship to select international destinations. International shipping is calculated at checkout based on your location and order details.

International orders are typically shipped via DHL Express Worldwide or USPS International services, depending on the destination and service selected.

International transit times are estimates only. Customs processing may cause additional delays that are outside our control.

For international orders, customs duties, import taxes and other fees may apply. These charges are determined by your country's customs office.

• Customs duties and import taxes are the responsibility of the customer.
• We have no control over these fees and cannot predict their amount.
• Packages may be held by customs, causing delays beyond our estimated transit times.
• You are responsible for complying with your country's import regulations.

If you refuse to pay customs fees and the package is returned to us, we may not be able to refund the original shipping cost.

You are responsible for providing accurate and complete shipping information at checkout.

• We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
• If an order is returned to us due to an incorrect address, additional shipping charges may apply for reshipment.
• Please double-check your address before confirming your order.

If your package is marked as delivered but you cannot locate it, we recommend the following steps:

• Check the delivery address carefully.
• Check with household members, neighbors, front desk, or mailroom.
• Contact the shipping carrier directly with your tracking number.
• Contact us if you need further support.

We are not responsible for packages that are marked as delivered by the carrier but subsequently lost or stolen. However, we will assist you in filing a claim where possible.

Once a package has been handed to the shipping carrier, risk of loss or damage passes to you. We are not responsible for packages lost or stolen after delivery.

• If your package is lost in transit, contact the carrier directly with your tracking number.
• If the carrier confirms the package is lost, contact us and we will assist you in filing a claim.
• For high-value orders, we recommend selecting a shipping method that includes signature confirmation.

If your order arrives damaged, please contact us within 7 days of delivery.

• Keep the original packaging.
• Take clear photos of the damaged item and the packaging.
• Include your order number in your message.
• We will review the issue and arrange a reprint or refund.

Damage caused by the carrier is outside our control, but we will do our best to help resolve the situation.

While we do our best to meet estimated production and delivery times, delays can occur. Common causes include:

• Weather conditions
• Carrier delays or service interruptions
• High-volume periods (holidays, sales)
• Delayed proof approval
• Customs processing (international)
• Incorrect address information

We are not responsible for carrier-related delays once an order has shipped, but we will assist with tracking and resolving issues where possible.

Bulk and business orders follow the same fulfillment process but may require additional production and shipping time due to order volume.

• Bulk orders may be produced in batches and shipped in multiple packages.
• Additional production time may apply for large orders (7–14 business days).
• For large orders, we recommend contacting us in advance to discuss timelines.
• Freight shipping may be required for very large or heavy orders.

Local pickup may be available for customers in certain areas. If pickup is available for your order, it will be shown as an option at checkout.

• Pickup orders are free of shipping charges.
• You will receive a notification when your order is ready for pickup.
• Please bring your order confirmation when collecting your order.

If you need to change your shipping address after placing an order, contact us as soon as possible.

• Address changes can only be made before your order has shipped.
• Once an order has been dispatched, we cannot change the delivery address.
• If a package is returned due to an incorrect address, additional shipping charges may apply for reshipment.

Shipping fees are non-refundable in the case of returns or exchanges, unless the item was damaged or incorrect due to our error.

For full details on returns, refunds, reprints and order issues, please refer to our Refund & Return Policy.

We may update this Shipping & Fulfillment Policy from time to time to reflect changes in our practices, carriers or legal requirements.

When we make changes, we will update the "Last Updated" date at the top of this page. The policy in effect at the time of your order applies to that order.

If you have any questions about this Shipping & Fulfillment Policy or need help with an order, please reach out by phone or through our contact page.